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[20.08.2026 9:01] SVMR-TOYS: TERMS AND CONDITIONS OF THE VIOLET-DELUX.COM ONLINE STORE
I. General Provisions
These Terms and Conditions specify the rules for using the Online Store accessible at [https://violet-delux.com](https://violet-delux.com).
The Online Store is operated by the company Violet Delux, with its registered seat at: ul. Piotrkowska 173, biuro 208, 90-447 Łódź, Poland, NIP: 7282901225, REGON: 542635055.
Communication with the Seller takes place via e-mail or in writing to the company's registered address.
These Terms and Conditions are addressed to both Consumers and Entrepreneurs using the Store, unless a given provision states otherwise.
Prices listed in the Store are gross prices (including taxes) expressed in Polish Zloty (PLN) or another selected currency and do not include delivery costs, which are indicated during the Order placement process.
II. Definitions
Seller – Violet Delux company based in Łódź, Poland.
Customer – a natural person, a legal entity, or an organizational unit without legal personality granted legal capacity by specific regulations, placing an Order in the Store.
Consumer – a natural person executing a legal transaction with the Seller not directly related to their business or professional activity.
Sole Trader with Consumer Rights – a natural person concluding a contract directly related to their business activity, when the content of the contract shows that it does not have a professional character for them.
Order – the Customer's declaration of intent directly aimed at concluding a Purchase Agreement for Goods with the Seller.
III. Placing and Fulfilling Orders
The Customer can place Orders through the Website 24 hours a day, 7 days a week.
To place an Order, the Customer selects the Goods, size/variant, adds them to the cart, provides the necessary shipping details, and selects the payment and delivery methods.
Acceptance of these Terms and Conditions is a required condition for placing an Order.
The Purchase Agreement is concluded upon receipt by the Customer of an e-mail confirming acceptance of the Order for processing by the Seller.
Standard Order fulfillment time is 1 to 5 business days from the moment the payment is posted.
IV. Payment Methods and Delivery
The Seller provides cashless advance payment methods only. Payments are processed through authorized payment service providers (electronic transfers, debit/credit cards, BLIK, etc.). The Store does not offer Cash on Delivery (COD) payment options.
Delivery of Goods is carried out within the territory of Poland and selected European countries via courier services and postal/parcel locker operators (e.g., InPost, FedEx).
Delivery costs are clearly indicated to the Customer during the Order placement process.
V. Right to Withdraw from the Contract (Returns and Refunds)
A Customer who is a Consumer (as well as a Sole Trader with Consumer Rights) has the right to withdraw from the Purchase Agreement within 14 days without giving any reason.
The 14-day withdrawal period begins on the day the Consumer takes possession of the Goods.
To exercise the right of withdrawal, the Consumer must inform the Seller of their decision by an unequivocal statement (e.g., a letter sent by post to the company's address or an e-mail message).
The Consumer is obliged to return the Goods to the Seller immediately, but no later than 14 days from the day on which they withdrew from the contract. Direct costs of returning the Goods (return shipping) shall be borne by the Consumer.
Method of Refund: The Seller shall issue the refund using the exact same payment method used by the Consumer during the purchase (funds will be credited back to the same bank account or card used for payment) no later than 14 days from the day of receiving the notice of withdrawal. The Seller may withhold the refund until receiving the Goods back or receiving proof of return shipping.
Return Exceptions: Pursuant to Art.
[20.08.2026 9:01] SVMR-TOYS: 38 of the Polish Act on Consumer Rights, the right of withdrawal does not apply to contracts where the subject of performance is Goods delivered in a sealed package which cannot be returned after opening for health protection or hygiene reasons, if the package was opened after delivery (this applies in particular to intimate sleepwear/lingerie with protective hygiene seals/stickers).
VI. Complaints (Non-Conformity of Goods with the Contract)
The Seller is obliged to deliver Goods in conformity with the contract.
In the event of non-conformity of the Goods with the contract (manufacturing defect, damage), the Customer has the right to file a complaint.
Complaints can be submitted in writing to the Seller's registered address or electronically via e-mail.
A complaint submission should contain a description of the defect, the date it was noticed, the Customer's request (repair, replacement, price reduction, or contract cancellation), and contact details.
The Seller will respond to the Customer's complaint within 14 days from the date of its receipt.
VII. Personal Data Protection
The Administrator of Customers' personal data is the Seller (Violet Delux).
Personal data is processed solely for the purpose of order processing, complaint handling, and — with the Customer's separate consent — for marketing purposes (Newsletter).
Detailed rules regarding personal data processing and the use of cookies are specified in the Privacy Policy available on the Store's website.
VIII. Final Provisions
Agreements concluded through the Online Store are executed in the English language (or Polish, depending on the language version selected by the Customer).
In matters not regulated by these Terms and Conditions, the provisions of Polish law shall apply, in particular the Civil Code and the Act of May 30, 2014, on Consumer Rights.
The Seller reserves the right to make changes to the Terms and Conditions for important reasons (e.g., changes in legal regulations, changes in payment or delivery methods). Changes do not affect Orders placed before the effective date of the new provisions.