Ordering & Payment
What payment methods are available on the website?
You can pay for your order using any convenient option:
Online credit/debit card payment (Visa / Mastercard) via a secure payment gateway.
Express checkout via Apple Pay, Google Pay, or Shop Pay.
Cash on delivery upon receipt (depending on the selected delivery service).
Can I change or cancel my order after it has been placed?
If your order has not yet been handed over to the courier, we will gladly make changes or cancel it. Please contact our support team or message us via social messaging apps as soon as possible.
Shipping & Customs Rules
What are the delivery terms and costs?
We ship both domestically and internationally. Exact shipping costs and estimated delivery times are calculated at checkout based on your address and selected carrier.
How can I track my parcel?
As soon as your order is shipped, you will receive an email or SMS with a tracking number to monitor your parcel in real-time on the carrier’s website.
Do I need to pay customs duties or taxes outside the European Union?
Orders shipped to non-EU countries may be subject to customs clearance, local taxes, and import duties according to the destination country’s regulations. These charges are not included in the order total and must be paid by the recipient upon delivery.
Sizing & Garment Care
How do I choose the right size?
Each product page features a detailed Size Guide. We recommend measuring your bust, waist, and hips for an accurate fit. If you fall between sizes, feel free to share your measurements with us — we are happy to assist!
How should I care for delicate fabrics and lace?
To keep your favorite sleepwear looking flawless:
Wash items using a delicate cycle at a maximum temperature of 30°C or by hand.
Use gentle liquid detergents designed for delicate fabrics.
Avoid high spin speeds and tumble drying.
Iron or steam garments on the reverse side at low temperatures ("Silk" / "Delicate" setting).
Returns & Exchanges
Can I return or exchange an item?
Yes, you have the right to return or exchange items within 14 days of receipt.
Loungewear, Pajamas & Robes: Eligible for return or exchange provided the items remain in original condition, with tags and original packaging intact.
Underwear (panties, sets, bodysuits): For hygiene reasons and in compliance with EU regulations (Art. 16(e) of Directive 2011/83/EU), returns or exchanges are accepted only if the hygiene seal / protective packaging remains unopened and undamaged. If the seal or protective packaging has been broken, the item cannot be returned or exchanged (except in cases of manufacturing defects).
Who covers the return shipping cost?
The buyer pays return shipping costs for items in good condition. If you receive a defective item or an incorrect order due to our error, we will cover all shipping costs.
Packaging & Gifts
How are orders packaged? Is it suitable as a gift?
Every Violet Delux order is packed with special attention to detail. Our products arrive in signature, aesthetic packaging, making your order ready to gift right out of the box!