Informativa sulle spedizioni

Shipping Policy

Thank you for visiting and shopping at Violet-delux.com. Following are the terms and conditions that constitute our Shipping Policy.

1. Delivery Destinations

We currently ship to countries within Europe, including Poland and other European nations.

2. Order Processing Time

All orders are processed and prepared for shipment within 1–3 business days.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via email.

3. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We partner with reliable courier services to ensure your package arrives safely.

Destination	Estimated Delivery Time	Shipping Cost
Poland	1–3 business days	15 PLN
Other European Countries	3–7 business days	13 EUR

Please note that delivery delays can occasionally occur due to holidays, severe weather, or carrier peak seasons.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours, allowing you to follow your package's journey directly on the carrier's website.

5. Customs, Duties, and Taxes (for Non-EU European Countries)

Violet-delux.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, VAT, etc.). (This applies to non-EU European countries, such as the United Kingdom, Switzerland, Norway, etc.).

6. Damages & Lost Packages

If you received your order damaged, or if the package is lost in transit, please contact our support team immediately at violetdeluxeu@gmail.com. Please save all packaging materials and damaged goods before filing a claim.

7. Incorrect Address Policy

Please double-check your shipping address during checkout. Violet-delux.com is not responsible for orders delivered to an incorrect address provided by the buyer. If a package is returned to us due to an incorrect address, the customer will be responsible for the additional shipping costs to resend the order.